P A Y P A L   S H I P P I N G   O V E R C H A R G E S
We are very sorry for this inconvenience, Paypal's shopping cart software does not let us configure the shipping by weight or by country - to save our customers money we ship by weight and NOT per item. This has caused headaches for us and our clients as well. We have been waiting for the Mexican banks to be able to offer us direct internet depositing for over 2 years now, and as soon as we know they can handle it we plan on changing to their proprietor secure direct deposit system. Until then we have to rely on the mediocre services of Paypal here in Mexico.

We know it is an inconvenience overpaying for shipping, and we try to reimburse you for the extra shipping fees charged by Paypal's system as soon as we receive your payment. Please bear with us and hopefully we will be able to make the switch away from Paypal and their antiquated software system sometime in 2010.

S H I P P I N G
We ship from the state of Colima on the Pacific side of Mèxico, worldwide. Constantly we are looking for new ways to keep our shipping costs down by using safe, reliable and the least expensive route for our customers. At current we use Mexico International Flat Rate (Sepomex) to ship envelopes and at times use MexPost to ship small boxes of a kilo or more safely to the U.S. and around the world. You can request delivery by UPS, DHL or FedEx - the price will usually be about 3 to 5 times the cost (for parcels weighing less than 1 kilo) of the regular Mexico Postal Service.

On parcels over 1 kilo, sometimes it can be cheaper to ship by alternate carriers like UPS, DHL or FedEx. All parcels over 1 kilo can be custom quoted for you, this includes single and combined item shipping. Our shipping charges are calculated by weight and not by quantity.

     ** Our shipping rates do not include International Customs charges,
         these must be paid by the customer (if any) when you receive your parcel.

Mexico's Postal Service Has Gone Through A Huge Upgrade In 2009
Bar code computerized mail tracking and new Internatrional Customs
forms to speed up and track your parcel faster and more safely
than ever before.

R E T U R N S
If your purchase needs to be returned you must first contact us within 3 days of receipt of your parcel and then promptly ship the item(s) back to us within 10 days of receipt. You must ship the items back in their original package and pay all shipping costs to us here in México. Once the parcel is received and contents inspected we will have PayPal refund * the purchase price for the item.

* If an item is damaged it will be helpful to send us a digital image (photo or scan) of the damage before returning the item - we may offer a discount or partial refund if you would still like to keep the damaged item.

Refunds for missing parcels take 60 days to complete the postal tracking return system, this allows the parcel or Registered Mail card time to be returned to us here in México. A full refund (except for shipping charges) will be made after the 60 day period, from the day the parcel was shipped - NO EXCEPTIONS.

RETURNS WILL NOT BE ACCEPTED FOR REASONS SUCH AS: "the color does not match my clothes", "it was not what I had envisioned", "it is smaller than I imagined, "I was expecting something different", etc...* we list all sizes, weights and use good un-retouched photos to represent the product, usually photographed in sunlight (unless the description says otherwise) - every item we sell is handpicked, highly polished and perfect (except for the items we sell in our 'Specials' section) we do not buy in bulk, what you see and what is in our description is exactly what you receive and 99% of our clients have been happy with their purchases over the 6 years that we have been creating our custom designer cabochons.

* 20% restocking fee for 'non-damaged'  returned items.

N O T I C E  -  L O S T    P A R C E L S
Unfortunately we do lose a couple parcels a year (mainly to Singapore and Thailand), but that is a small amount considering the amount of parcels we ship per year.

Parcels take between 12 and 25 days business days to arrive to their destination from Mexico, and sometimes (for some unknown reason) a few parcels have taken 30 to 45 days to arrive to certain destinations (usually to Asia, but sometimes to Florida, USA and Canada as well...) - this fortunately occurs very rarely. Please allow 30 days before you contact us that your parcel has not arrived, we cannot have the Mexican Postal Service put a trace on any parcel until after 30 days from ship date (and it takes from 21 to 30 days to get a reply from tracking the parcel).